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E-commerce Operations Lead





As an E-commerce Operations Lead with over 10 years of expertise, you will play a critical role in overseeing and optimizing our e-commerce operations, contributing to the success of COSMIC365's innovative healthcare solutions.


This remote position offers an exciting opportunity to lead e-commerce initiatives, drive process improvements, and enhance the overall online shopping experience for our users.


Responsibilities ๐Ÿ“ˆ๐Ÿ›’:


  • Operations Strategy Development ๐ŸŒ๐ŸŽฏ: Develop and implement a comprehensive e-commerce operations strategy aligned with COSMIC365's business objectives.


  • Team Leadership ๐Ÿ‘ฅ๐Ÿ†: Lead and mentor a team of e-commerce professionals, fostering a collaborative and results-driven operations culture.


  • Order Fulfillment and Logistics ๐Ÿ“ฆ๐Ÿšš: Oversee the order fulfillment process, ensuring timely and accurate delivery of products to customers.


  • Inventory Management ๐Ÿ“Š๐Ÿ“‹: Manage and optimize inventory levels to meet demand while minimizing excess stock and potential stockouts.


  • Vendor Management ๐Ÿค๐Ÿ’ผ: Collaborate with vendors to ensure smooth procurement processes, quality control, and cost-effectiveness.


  • Customer Service Coordination ๐Ÿค๐Ÿ“ž: Coordinate with customer service teams to address e-commerce-related inquiries and resolve customer issues.


  • Returns and Refunds Management ๐Ÿ”ƒ๐Ÿ’ณ: Implement and manage returns and refunds processes, ensuring a seamless customer experience.


  • Performance Metrics Analysis ๐Ÿ“Š๐Ÿ’ก: Analyze e-commerce operations performance metrics, providing insights and recommendations for continuous improvement.


  • Collaboration with Cross-Functional Teams ๐Ÿค๐Ÿ’ผ: Collaborate with marketing, sales, and other stakeholders to align e-commerce efforts with overall business goals.


Qualifications ๐ŸŽ“๐ŸŒŸ:


  • Education: Bachelor's degree in Business, E-commerce, Operations Management, or a related field. Advanced degree or certifications are a plus.


  • Experience: 10+ years of proven experience in e-commerce operations, with a track record of successful team leadership.


  • Leadership Skills ๐Ÿ‘ฉโ€๐Ÿ’ผ๐Ÿ‘จโ€๐Ÿ’ผ: Exceptional leadership and team management skills, with the ability to inspire and guide a team toward common e-commerce goals.


  • Strategic Thinking ๐ŸŽฏ๐Ÿค”: Ability to think strategically and align e-commerce strategies with overall business objectives.


  • Technical Proficiency ๐Ÿ–ฅ๏ธ๐Ÿ›’: Proficient in e-commerce platforms, order management systems, and other relevant tools.


  • Communication Skills ๐Ÿ—ฃ๏ธ๐Ÿ“: Excellent communication skills with the ability to convey complex e-commerce concepts to diverse stakeholders.


  • Remote Work Experience ๐Ÿก๐Ÿ’ป: Comfortable working independently in a remote setting. Strong self-motivation and time management skills.



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