top of page



Customer Success Manager





As an Customer Success Manager with over 10 years of expertise, you will be a vital player in ensuring the satisfaction and success of our clients using COSMIC365's innovative healthcare solutions.


This remote position offers an exciting opportunity to lead customer success initiatives, build strong relationships, and play a key role in the growth of our dynamic company.


Responsibilities ๐Ÿ“ˆ๐Ÿค:


  • Client Onboarding and Training ๐ŸŽ“๐ŸŒ: Facilitate the onboarding process for new clients, providing training and support to ensure a seamless integration with COSMIC365's solutions.


  • Relationship Building and Management ๐ŸŒ๐Ÿค: Build and maintain strong relationships with clients, understanding their needs and ensuring a positive and successful experience.


  • Account Management ๐Ÿ“Š๐Ÿ’ผ: Oversee client accounts, ensuring satisfaction, addressing concerns, and identifying opportunities for upselling or cross-selling.


  • Client Advocacy ๐Ÿ—ฃ๏ธ๐ŸŒŸ: Advocate for clients within COSMIC365, ensuring their voice is heard and their needs are considered in product development and improvement initiatives.


  • Issue Resolution and Crisis Management โš ๏ธ๐Ÿ”„: Address and resolve client issues promptly, collaborating with internal teams to ensure swift and effective solutions.


  • Renewal and Upselling Strategies ๐Ÿ”„๐Ÿ’ก: Develop and implement strategies to renew client contracts and identify opportunities for upselling additional products or services.


  • Performance Metrics Analysis ๐Ÿ“Š๐Ÿ’ก: Analyze customer success performance metrics, gather insights, and provide recommendations for continuous improvement.


  • Collaboration with Internal Teams ๐Ÿค๐Ÿ’ป: Work closely with sales, marketing, product development, and other internal teams to align customer success efforts with overall business goals.


  • Client Retention Programs ๐Ÿ”„๐ŸŒŸ: Develop and implement customer retention programs to foster long-term relationships and loyalty.


  • Customer Feedback Gathering ๐Ÿ—ฃ๏ธ๐Ÿ’ฌ: Maintain open and clear communication with clients, gather feedback, and use insights to inform customer success strategies.


Qualifications ๐ŸŽ“๐ŸŒŸ:


  • Education: Bachelor's degree in Business, Marketing, or a related field. Advanced degree or certifications in Customer Success Management are a plus.


  • Experience: 10+ years of proven experience in customer success management, with a track record of successfully managing and retaining high-value clients.


  • Communication and Interpersonal Skills ๐Ÿ—ฃ๏ธ๐Ÿค: Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.


  • Problem-Solving Skills ๐Ÿง ๐Ÿ”„: Strong problem-solving skills with the ability to address client issues and find effective solutions.


  • Leadership Skills ๐Ÿ‘ฉโ€๐Ÿ’ผ๐Ÿ‘จโ€๐Ÿ’ผ: Exceptional leadership and team management skills, with the ability to inspire and guide a team toward common customer success goals.


  • Remote Work Experience ๐Ÿก๐Ÿ’ป: Comfortable working independently in a remote setting. Strong self-motivation and time management skills.


  • Industry Knowledge ๐ŸŒ๐Ÿ’ก: Knowledge of the healthcare industry and technology solutions is a plus.



bottom of page