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Customer Engagement Manager





As an Customer Engagement Manager with over 10 years of expertise, you will be a pivotal force in enhancing customer experiences, driving satisfaction, and contributing to the success of our innovative healthcare solutions.


This remote position offers an exciting opportunity to lead customer engagement initiatives, build lasting relationships, and play a crucial role in the growth of our dynamic company.


Responsibilities ๐Ÿ“ˆ๐Ÿค:


  • Customer Engagement Strategy Development ๐ŸŒŸ๐ŸŽฏ: Develop and execute comprehensive customer engagement strategies aligned with COSMIC365's business objectives.


  • Relationship Building ๐Ÿค๐Ÿ’ผ: Build and nurture strong relationships with customers, ensuring their satisfaction and loyalty to COSMIC365's products and services.


  • Customer Feedback Management ๐Ÿ“‹๐Ÿ”„: Establish systems for collecting and analyzing customer feedback, implementing improvements based on insights to enhance overall customer satisfaction.


  • Customer Success Programs ๐Ÿ†๐Ÿš€: Design and implement customer success programs to drive adoption, retention, and advocacy among COSMIC365's customer base.


  • Cross-Functional Collaboration ๐Ÿค๐Ÿ’ป: Collaborate with marketing, sales, product development, and other departments to align customer engagement efforts with overall business goals.


  • Customer Training and Onboarding ๐Ÿ“š๐Ÿ”„: Develop and oversee customer training and onboarding programs to ensure customers maximize the value of COSMIC365's products and services.


  • Customer Communication ๐Ÿ“ข๐ŸŒ: Implement effective communication strategies to keep customers informed about product updates, new features, and relevant information.


  • Issue Resolution and Escalation Management โš ๏ธ๐Ÿ”„: Address customer issues promptly, manage escalations effectively, and work towards resolution to maintain high customer satisfaction.


  • Performance Metrics Analysis ๐Ÿ“Š๐Ÿ’ก: Utilize analytics tools to measure customer engagement performance, gather insights, and provide data-driven recommendations.


  • Stay Updated on Industry Trends ๐ŸŒ๐Ÿ“Š: Stay informed about the latest trends and advancements in customer engagement, recommending and implementing relevant strategies.


  • Continuous Improvement Initiatives ๐Ÿ”„๐Ÿš€: Identify opportunities for process improvement within customer engagement initiatives and implement best practices.


Qualifications ๐ŸŽ“๐ŸŒŸ:


  • Education: Bachelor's degree in Business, Marketing, or a related field. Advanced degree or certifications in Customer Experience Management are a plus.


  • Experience: 10+ years of proven experience in customer engagement, with a track record of successfully enhancing customer satisfaction and loyalty.


  • Leadership Skills ๐Ÿ‘ฉโ€๐Ÿ’ผ๐Ÿ‘จโ€๐Ÿ’ผ: Exceptional leadership and team management skills, with the ability to inspire and guide a team toward common customer engagement goals.


  • Remote Work Experience ๐Ÿก๐Ÿ’ป: Comfortable working independently in a remote setting. Strong self-motivation and time management skills.


  • Industry Knowledge ๐ŸŒ๐Ÿ’ก: Knowledge of the healthcare industry and technology solutions is a plus.



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