Client Relationship Lead 🤝💼

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As an Client Relationship Lead. This remote position offers an exciting opportunity for an individual with over 10 years of experience in client management to play a pivotal role in fostering strong client relationships and driving business growth.

If you have a proven track record in client engagement, strategic planning, and team leadership, we invite you to be part of our dynamic team.

Key Responsibilities:

Client Engagement and Satisfaction: 🌐🤝

• Build and nurture long-term relationships with key clients, understanding their business needs and goals.

• Ensure high levels of client satisfaction through effective communication and timely issue resolution.

Strategic Account Planning: 📈🔍

• Develop and implement strategic account plans to achieve client objectives and maximize business opportunities.

• Identify growth areas and present innovative solutions to enhance client partnerships.

Team Leadership: 👥🚀

• Lead and mentor a team of client relationship managers, fostering a collaborative and high-performance culture.

• Provide guidance and support to team members in achieving individual and collective goals.

Business Development: 💼📈

• Collaborate with the sales and marketing teams to identify new business opportunities within existing client accounts.

• Explore avenues for upselling and cross-selling COSMIC365's products and services.

Contract Negotiation: 🤝💰

• Lead contract negotiation processes, ensuring favorable terms for both COSMIC365 and the client.

• Collaborate with legal and finance teams to finalize and execute contracts.

Client Feedback and Improvement: 🗣️🔄

• Gather client feedback and insights to continuously improve service delivery and exceed client expectations.

• Implement strategies to address client concerns and enhance overall client experience.

Performance Metrics Tracking: 📊📉

• Define and track key performance indicators (KPIs) related to client relationships.

• Provide regular reports to senior management on client engagement and revenue growth.

Qualifications:

• Experience: 10+ years of experience in client relationship management or a related field.

• Education: Bachelor’s degree in Business, Marketing, or a relevant field (Master’s degree is a plus).

• Leadership Skills: Proven leadership experience with the ability to inspire and guide a team.

• Communication: Exceptional communication and negotiation skills.

• Analytical Skills: Strong analytical and strategic thinking abilities.

• Industry Knowledge: Familiarity with the technology industry and its trends.

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